Additional Policies and FAQs
      

• What is this store's return and exchange policy? Defective Products. We will accept returns on website purchases within 7 days after delivery arrival. All defective products can be returned for replacement, we also will be responsible for the return shipping cost and shipping cost .
• Do you accept orders placed outside of the japan?TRIBAL is located in Japan and proudly ships worldwide. 
  We have Japanese quality standards and our customer satisfaction is our top priority.
• How long will it take to receive my order?Items are shipped by the Japan Post . It will take 7-10 working days to deliver your order Worldwide. order from japan will be deliver within 1-3 days
  If you need your purchase earlier, you can upgrade to Express Mail, we will use EMS , Fedex , DHL or UPS , It will takes about 4-6 working days to arrive. if you will purchase 4 item and up we will upgrade automatically the shipping to express.
• what to do if i would like the item to send different address? if you like the item to be send to another address just send us a message with the new address and we will send it over there even if your purchase address show different. all item arrive in a lovely gift pack has well .
• Payments
  ​Tribal can accept the following payment methods: PayPal, Credit Card{ via PayPal } or via secure check out with powered by 2checkout  and can accept all major credit cards.
• Tribal jewelry is a wholesale and retail company with a office in japan .the prices on the web site are Very competitive because we also supply has a wholesaler for worldwide customer.
  for wholesale customer please contact us at info@Tribal.jp  with information about your business , location , shop/website and inquiry.
• we hope that you too can enjoy the Tribal experience.